RETURN POLICY

At lacewoodpetalite.shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Notice: Due to continued financial losses, the merchant has decided to conduct a clearance sale at a loss. This clearance event does not affect your rights under this Return & Refund Policy.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Include all original packaging and accessories.
• Not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

Returns cannot be accepted for:

• Items that have been used, damaged, or altered after delivery.
• Products with missing parts or original packaging caused by the customer.
• Clearance items marked as final sale, where permitted by applicable law.

Return Process

To initiate a return, please contact our customer support team and provide:

• Your order number.
• The reason for the return.
• Photos of the item if it is damaged or incorrect.

Our support team will provide further return instructions after reviewing your request.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to the original payment method within 3 business days.

Please note that your financial institution or payment provider may require additional time to post the refunded amount to your account.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We will work with you to provide an appropriate resolution.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of our error or the item received is defective or incorrect.

Customers may be responsible for return shipping costs unless otherwise required by applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: info@lacewoodpetalite.shop